Privacy Policy

1. What data we collect

We may collect the following categories of personal data when you browse the site or place an order:

• Identity and contact data, such as your name, email address, phone number, shipping address, and billing address.
• Order data, such as purchased items, order value, shipping method, and order history.
• Payment-related metadata needed to confirm payment status. Card or wallet details are processed by payment providers, not intentionally stored in full on our servers.
• Communications data when you contact us by email, form, WhatsApp, or social channels.
• Technical and usage data, such as IP address, browser type, device type, pages visited, referrer, and cookie identifiers.
• Fraud-prevention or compliance data needed to verify transactions, enforce terms, or respond to lawful requests.

2. Why we use your data

• To process orders, arrange shipping, and provide order-related customer support.
• To send transactional communications such as order confirmations, shipping updates, and service notices.
• To prevent fraud, abuse, chargebacks, and other misuse of the store.
• To keep accounting, tax, and customs records required by applicable law.
• To improve site performance, store usability, and customer experience.
• To send marketing or newsletter content only where you have consented or where another lawful basis applies.
• To comply with legal obligations, enforce our policies, or protect the rights, property, and safety of Amanita Store, customers, and partners.

3. Legal bases for processing

Depending on the context, we rely on one or more of the following legal bases:

• Performance of a contract: to accept payment, fulfill orders, ship goods, and handle service issues.
• Compliance with legal obligations: for tax, accounting, customs, consumer protection, and recordkeeping duties.
• Legitimate interests: to secure the store, prevent fraud, improve operations, and respond to non-marketing inquiries.
• Consent: for optional analytics or marketing messages where consent is required.

4. Cookies and analytics

We use essential site technologies to keep the store functioning, and optional analytics cookies to understand traffic and improve the site. Where required, non-essential analytics are enabled only after you accept them through our cookie banner.

• Essential cookies or local storage items help remember cart state, language, and currency preferences.
• Analytics tools may collect pseudonymous information about how visitors use the site.
• You can reject optional analytics in the cookie banner and clear cookies in your browser settings at any time.

5. Who we share data with

We share personal data only where necessary to operate the store or comply with the law, including with:

• Payment providers and payment processors.
• Shipping carriers, logistics partners, and customs or postal intermediaries.
• Technology vendors providing hosting, analytics, email, security, and customer support tools.
• Professional advisers or authorities where disclosure is legally required or reasonably necessary to protect rights or investigate fraud.

We do not sell personal data as a standalone commercial asset.

6. International transfers

Because we sell internationally and use third-party service providers, your data may be processed outside your country of residence. Where applicable, we take reasonable steps to use providers with appropriate safeguards for cross-border transfers.

7. Retention

• Order, invoicing, and tax records are retained for as long as required by law or legitimate business recordkeeping needs.
• Customer support messages are retained for as long as needed to resolve issues, manage follow-up, and document service history.
• Analytics or marketing-consent records are retained until consent is withdrawn or the data is no longer needed.
• When data is no longer required, we delete it, anonymize it, or securely archive it where deletion is not immediately practical.

8. Your rights

Where privacy law applies, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of data where we no longer have a valid reason to keep it.
• Object to or restrict certain processing.
• Withdraw consent for consent-based processing at any time.
• Request portability of data you provided to us where legally applicable.
• Lodge a complaint with your local supervisory authority.

To exercise these rights, email forestshopcarpatian@gmail.com.

9. Security

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, misuse, loss, or disclosure. No internet-based service can guarantee absolute security, so please use strong passwords and contact us immediately if you believe your data has been compromised.

10. Children

The store is not intended for children. We do not knowingly collect personal data from anyone under the age required by applicable law to enter into a purchase agreement.

11. Contact

For privacy questions, requests, or complaints, contact Amanita Store at forestshopcarpatian@gmail.com or by mail at Bandery 25, Lviv, 79000, Ukraine.

This policy should be read together with our Terms of Service, checkout disclosures, and any product-specific notices shown at the time of purchase.